Privacy Policy

Last updated on: March 13, 2026

We Keep It Simple

Your privacy matters to us — especially given the nature of what we do. Here's an explanation of what information we collect, how we use it and what your rights are.

What Information We Collect

When you reach out to us — whether by clicking the WhatsApp button, calling us, or emailing us — you may share:

• Your name

• Phone number

• Email address

• Any details you choose to share about what you're looking for

That's it. We don't run sign-up forms or harvest personal data through our website.

How Your Information Reaches Us

There are three ways you can contact us through this website:

WhatsApp CTA Button
Clicking this opens a WhatsApp chat directly with Shabnam. The message is delivered via WhatsApp's platform. No third-party intermediary stores or processes this on our end. You can read WhatsApp's privacy policy at whatsapp.com/legal/privacy-policy.

Phone
You call us directly. Nothing is recorded or logged on our end.

Email
You email us directly. We use your email only to respond to your query.

How We Use Your Information

We use what you share with us for one purpose only: to respond to your inquiry and help you get the support you're looking for.

We do not:

• Sell your information to anyone

• Share it with third parties

• Use it for marketing without your permission

Cookies & Tracking

This website uses the following Google tools, each of which may use cookies (small text files stored in your browser) to collect data:

Google Analytics

We use Google Analytics to understand how visitors find and use our website — such as which pages are visited, how long people stay, and where traffic comes from. This data is aggregated and anonymous; we cannot identify you personally from it.

You can opt out of Google Analytics tracking at any time using Google's opt-out browser add-on:

tools.google.com/dlpage/gaoptout

Google Ads

We run ads on Google to help people find us. Google may use cookies to show you our ads based on your previous visits to this website, or to measure whether our ads resulted in a consultation request. This is standard remarketing practice.

You can manage your ad personalisation preferences at:

adssettings.google.com

Google Search Console

We use Search Console to monitor how this website performs in Google Search results. This tool does not collect any personal information about visitors.

Google's Privacy Policy

For full details on how Google handles data across all its tools:

policies.google.com/privacy

Cookie Consent

By using this website, you consent to the use of cookies as described above. You can control or delete cookies at any time through your browser settings. Note that disabling cookies may affect how some parts of the site function.

A cookie consent notice is displayed when you first visit the site, giving you the option to accept or decline non-essential cookies.

Confidentiality in Counselling

If you go on to become a client, everything shared within your sessions is held in strict confidence. This is both a professional and ethical obligation. The only exceptions — as required by law — are situations involving risk of harm to yourself or others.